Contact Us

CUSTOMER SERVICE
(281) 579-4500

EMAIL: MUDCustomerService@Inframark.com

HOURS OF OPERATION (Closed for Major Holidays):
MON-FRI 8:00 AM – 5:00 PM (CST)

OR EMERGENCIES AND AFTER HOUR ASSISTANCEFOR EMERGENCIES AND AFTER-HOUR ASSISTANCE
(281) 398-8211, 1-800-990-0608
HOURS OF OPERATION: 24/7

Payment Options

Online: PayMyInframarkBill.com

QR Readers “InstaPay” (Credit/Debit Card or Electronic Check)

In-Person: Checks, Money Order or Cashier’s Check ONLY

Phone: (281) 579-4500 (Select Option 1)

Mail-In:
Address the envelope and form of payment to your MUD District
P.O. BOX 684000
Houston, TX 77268

Check Free Payment Option  CheckFreePay.com to find a location near you. Scroll to bottom of page to enter your zip code.(must have copy of your bill)

Auto Draft (please click on “PAY MY BILL” at the top of page to register your account)

*Credit/Debit Card payments, convenience fee of 3% of payment amount

*Electronic Check, convenience fee of $1.00

*There is a 24 hr. waiting period to initiate electronic payments for districts requiring startup fee payment prior to service

Payment Locations
Katy Office
2002 West Grand Parkway North
Katy, TX 77449
Office Hours: 8:00 AM – 5:00 PM (CST)
(Payment lobby and payment drop box located on the Northside of the building)

Austin Office
Please visit your district’s page for the nearest office location.

Paseo Del Este
13034 Eastlake Blvd., Ste. D-E
El Paso, TX  79928
Office Hours: 8:00 AM – 5:00 PM (MT)

North Texas Office
9550 Helms Trail, Ste. 800
Forney, TX  75126
Office Hours: 8:00 AM – 5:00 PM (CST)             email: CSNTO@inframark.com

Horizon Office
14100 Horizon Blvd
Horizon City, TX  79928                                        Office Hours 8:00 AM -5:00 PM (MT)

Due to a loss of pressure in the City of Houston caused by a power outage, the Texas Commission on Environmental Quality has required that the following MUDs, City of Hilshire Village Harris County MUD 182 Harris County MUD 372 Harris County MUD 420 be notified to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc) because your MUD receives water directly from the City of Houston. Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions). To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes. When it is no longer necessary to boil the water, you will be notified that the water is safe for drinking water or human consumption purposes. Once the boil water notice is no longer in effect a notice rescinding the boil water notice will be issued in a manner similar to this notice. For additional questions you can contact our Customer Care line at 281-579-4500.
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