DOCUMENTS

New Service customers must complete service agreement located at: 

13034 Eastlake Blvd., Ste D-E
El Paso, TX  79928 

Renters must have the following documents:
Valid Picture ID
Lease Agreement


Home owners
must have the following documents:
Valid Picture ID
The Plat Survey from your closing documents (looks like a map of your property)    

            

*For same day service must have all documents submitted and all fees paid before 4pm (MT)

                                                                                                                                                                                                                                                                           

RATES

Basic Fee: 0-4 cubic feet $68.21 (includes water, wastewater, and solid waste collection)
Residential Water Rates

0-4 cubic feet Included in basic fee
4 - 20 cubic feet $2.68/cubic foot
21-50 cubic feet $5.93/cubic foot
Over 50 cubic feet $8.27/cubic foot

Residential Sewer Rates
0-4 cubic feet included in basic fee
Plus 90% of actual water used
Plus $2.16/cubic foot

GARBAGE

El Paso Disposal LP  915-772-7495

 

            

 

                                                                                                                                                                                                                                                                           

FEES

Residential Deposit $50

Transfer Fee $40

Application Fee $25

Total $155 must be paid with Cash, Check, Money Order or Cashier's Check prior to start of service. 

  • debit /credit card payments accepted with an additional 3% processing fee
  • If your bill is paid after the due date on bill, you will be subject to a late fee.
  • If a check payment is returned unpaid by your bank (for any reason), you will be subject to a return check fee.
  • If a delinquent letter is issued due to delinquency, you may be subject to a delinquent letter fee.
  • If a delinquent tag is issued you may be subject to a delinquent tag fee.
  • If turned off for nonpayment, you will be subject to a reconnect fee and may be subject to an additional deposit
  • If a request is made for service to be temporarily disconnected (for any reason), you will be subject to a turn off fee and a fee to resume service.
Contact Us

CUSTOMER SERVICE
(281) 579-4500

EMAIL: MUDCustomerService@Inframark.com

HOURS OF OPERATION (Closed for Major Holidays):
MON-FRI 7:00 AM – 6:00 PM (CST)

The office is closed for lunch from 11:30 CST to 12:30 CST effective August 2, 2021.

 

OR EMERGENCIES AND AFTER HOUR ASSISTANCEFOR EMERGENCIES AND AFTER HOUR ASSISTANCE
(281) 398-8211, 1-800-990-0608
HOURS OF OPERATION: 24/7

Payment Options

Online: PayMyInframarkBill.com

QR Readers “InstaPay” (Credit/Debit Card or Electronic Check)

In-Person: Checks, Money Order or Cashier’s Check ONLY

Phone: (281) 579-4500 (Select Option 1)

Mail-In:
Address the envelope and form of payment to your MUD District
P.O. BOX 684000
Houston, TX 77268

Check Free Payment Option  CheckFreePay.com to find a location near you. Scroll to bottom of page to enter your zip code.(must have copy of your bill)

Auto Draft (please click on “PAY MY BILL” at the top of page to register your account)

*Credit/Debit Card payments, convenience fee of 3% of payment amount

*Electronic Check, convenience fee of $1.00

*There is a 24 hr. waiting period to initiate electronic payments for districts requiring startup fee payment prior to service

Payment Locations
Katy Office
2002 West Grand Parkway North
Katy, TX 77449
Office Hours: 7:30 AM – 5:00 PM (CST)
(Payment lobby and payment drop box located on the North side of the building)

Austin Office
14050 Summit Dr #103
Austin, TX 78728
Office Hours: 7:30 AM – 4:00 PM (CST

Paseo Del Este
13034 Eastlake Blvd., Ste. D-E
El Paso, TX  79928
Office Hours: 8:00 AM – 5:00 PM (MT)

North Texas Office
9550 Helms Trail, Ste. 800
Forney, TX  75126
Office Hours: 8:00 AM – 5:00 PM (CST)             email: CSNTO@inframark.com

Horizon Office
14100 Horizon Blvd
Horizon City, TX  79928                                        Office Hours 8:00 AM -5:00 PM (MT)