We are so excited to assist you with starting new service! Please be aware that the representative may need up to 20 minutes of your time to have your account successfully setup and your identity confirmed.
Deadline for same day service: 2:00pm
To Start Service, please contact our
Customer Service line: 281-579-4500
In conclusion, a Service Agreement must be signed, and prior fees if applicable paid before the services can be transferred into your name. All payments must be made in the form of a money order or personal check.
Office location: 2002 W Grand Parkway N Katy, TX 77449
Office hours: Monday – Friday 7:30am – 5:00pm
For the safety of customers and employees to mitigate potential transmission of COVID-19, the Customer Payment and Reception lobbies have been closed.
If you need to drop a payment off at the office please utilize the payment drop box located outside of the payment lobby to drop off your check or money order payment. Payments dropped in the drop box between 7:30am and 5:00pm Monday – Friday will be credited the same day. Payments dropped after 5pm, Saturday and Sundays will be credited the next business day.
Please feel free to use our online payment portal at paymyinframarkbill.com or call 281-377-9010.
To report a payment or speak to a representative please call customer service at 281-579-4500 Monday – Friday 7am – 7pm.