We are so excited to assist you with starting new service! Please be aware that the representative may need up to 20 minutes of your time to have your account successfully setup and your identity confirmed.
Deadline for same day service: 3:00pm
To Start Service, please contact our
Customer Service line: 281-579-4500
In conclusion, a Service Agreement must be signed, and prior fees if applicable paid before the services can be transferred into your name. All payments must be made in the form of a money order or personal check.
Office location: 2002 W Grand Parkway N Katy, TX 77449
Office hours: Monday – Friday 7:30am – 5:00pm
We are experiencing intermittent issues with our payment portal due to severe weather in the Texas region. We apologize for any inconvenience this may cause.
Also, due to power outages and/or reduced distribution system pressure, several districts have been issued boil water notices. Please go to our Boil Water Notices page for a listing of affected areas.
If you have questions concerning this matter, you may contact Inframark at our 24-hour Customer Service Line (281) 398-8211.