Start Service

Hello,

We are so excited to assist you with starting new service!  Please be aware that the representative may need up to 20 minutes of your time to have your account successfully setup and your identity confirmed.

Deadline for same day service: 2:00pm

To Start Service, please contact our

Customer Service line: 281-579-4500

In conclusion, a Service Agreement must be signed, and prior fees if applicable paid before the services can be transferred into your name. All payments must be made in the form of a money order or personal check.

Office location: 2002 W Grand Parkway N  Katy, TX 77449
Office hours: Monday – Friday  7:30am – 5:00pm

Contact Us

CUSTOMER SERVICE
(281) 579-4500

EMAIL: MUDCustomerService@Inframark.com

HOURS OF OPERATION (Closed for Major Holidays):
MON-FRI 7:00 AM – 7:00 PM (CST)

 

FOR EMERGENCIES AND AFTER HOUR ASSISTANCE
(281) 398-8211
HOURS OF OPERATION: 24/7

Payment Options

Online: PayMyInframarkBill.com

QR Readers “InstaPay” (Credit/Debit Card or Electronic Check)

In-Person: Checks, Money Order or Cashier’s Check ONLY

Phone: (281) 579-4500 (Select Option 1)

Mail-In:
Address the envelope and form of payment to your MUD District
P.O. BOX 684000
Houston, TX 77268

Check Free Payment Option  CheckFreePay.com to find a location near you. Scroll to bottom of page to enter your zip code.(must have copy of your bill)

Auto Draft (please click on “PAY MY BILL” at the top of page to register your account)

*Credit/Debit Card payments, convenience fee of 3% of payment amount

*Electronic Check, convenience fee of $1.00

*There is a 24 hr. waiting period to initiate electronic payments for districts requiring startup fee payment prior to service

Payment Locations
Katy Office
2002 West Grand Parkway North
Katy, TX 77449
Office Hours: 7:30 AM – 5:00 PM (CST)
(Payment lobby and payment drop box located on the North side of the building)

Austin Office
14050 Summit Dr #103
Austin, TX 78728
Office Hours: 7:30 AM – 4:00 PM (CST

Paseo Del Este
13034 Eastlake Blvd., Ste. D-E
El Paso, TX  79928
Office Hours: 8:00 AM – 5:00 PM (MT)

North Texas Office
9550 Helms Trail, Ste. 800
Forney, TX  75126
Office Hours: 8:00 AM – 5:00 PM (CST)             email: CSNTO@inframark.com

Horizon Office
14100 Horizon Blvd
Horizon City, TX  79928                                        Office Hours 8:00 AM -5:00 PM (MT)

We want to begin by assuring everyone that Inframark is still open for business and all operations are being maintained. With the ongoing spread of COVID-19 things are changing around us at incredible speeds. However, what isn’t changing is our commitment to be the partner and protector of the most critical resource that helps communities prosper, nor our commitment to our employees and customers to ensure reliable and sustained operations. We are enhancing our safety protocols to protect our employees and the public. We appreciate everyone’s support and understanding during this time and pray for the safety of our staff, clients and communities. Please click on the following link for more information concerning COVID-19.LEARN MORE »
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