Stop Service

Hello,

We’re more than happy to assist you with cancelling your services. Please provide the listed information below and we’ll contact you shortly with a confirmation that your request has been processed. Please be advised cancellations must be scheduled at least 24 hours in advance (Mon-Thurs).

Furthermore, your final bill will be generated within 30-60 days after the date of disconnection, and your deposit (if any on file) will go towards your final balance. If there are any moneys remaining from a deposit balance the proceeds will be processed into a refund check and sent to you in the form of a check in 6-8 weeks. If you have any questions, please feel free to contact Customer Service at (281) 579-4500.

CUSTOMER SERVICE
(281) 579-4500

EMAIL: MUDCustomerService@Inframark.com

HOURS OF OPERATION (Closed for Major Holidays):
MON-FRI 7:00 AM – 7:00 PM (CST)

FOR EMERGENCIES AND AFTER HOUR ASSISTANCE
(281) 398-8211
HOURS OF OPERATION: 24/7

Payment Options

Online: PayMyInframarkBill.com

QR Readers “InstaPay” (Credit/Debit Card or Electronic Check)

In-Person: Checks, Money Order or Cashier’s Check ONLY

Phone: (281) 579-4500 (Select Option 1)

Mail-In:
Address the envelope and form of payment to your MUD District
P.O. BOX 684000
Houston, TX 77268

Check Free Payment Option CheckFreePay.com to find a location near you. Scroll to bottom of page to enter your zip code.(must have copy of your bill)

Auto Draft (please click on “PAY MY BILL” at the top of page to register your account)

*Credit/Debit Card payments, convenience fee of 3% of payment amount

*Electronic Check, convenience fee of $1.00

*There is a 24 hr. waiting period to initiate electronic payments for districts requiring startup fee payment prior to service

Payment Locations
Katy Office
2002 West Grand Parkway North
Katy, TX 77449
Office Hours: 7:30 AM – 5:00 PM (CST)
(Payment lobby and payment drop box located on the North side of the building)

Austin Office
14050 Summit Dr #103
Austin, TX 78728
Office Hours: 7:30 AM – 4:00 PM (CST

Paseo Del Este
13034 Eastlake Blvd., Ste. D-E
El Paso, TX 79928
Office Hours: 8:00 AM – 5:00 PM (MT)

North Texas Office
9550 Helms Trail, Ste. 800
Forney, TX 75126
Office Hours: 8:00 AM – 5:00 PM (CST) email: CSNTO@inframark.com

Horizon Office
14100 Horizon Blvd
Horizon City, TX 79928 Office Hours 8:00 AM -5:00 PM (MT)

For the safety of customers and employees to mitigate potential transmission of COVID-19, the Customer Payment and Reception lobbies have been closed.

If you need to drop a payment off at the office please utilize the payment drop box located outside of the payment lobby to drop off your check or money order payment. Payments dropped in the drop box between 7:30am and 5:00pm Monday – Friday will be credited the same day. Payments dropped after 5pm, Saturday and Sundays will be credited the next business day.

Please feel free to use our online payment portal at paymyinframarkbill.com or call 281-377-9010.

To report a payment or speak to a representative please call customer service at 281-579-4500 Monday – Friday 7am – 7pm.