Stop Service

Hello,

We’re more than happy to assist you with cancelling your services. Please provide the listed information below and we’ll contact you shortly with a confirmation that your request has been processed. Please be advised cancellations must be scheduled at least 24 hours in advance (Mon-Thurs).

Furthermore, your final bill will be generated within 30-60 days after the date of disconnection, and your deposit (if any on file) will go towards your final balance. If there are any moneys remaining from a deposit balance the proceeds will be processed into a refund check and sent to you in the form of a check in 6-8 weeks. If you have any questions, please feel free to contact Customer Service at (281) 579-4500.

CUSTOMER SERVICE
(281) 579-4500

EMAIL: MUDCustomerService@Inframark.com

HOURS OF OPERATION:
MON-FRI 7:00 AM – 7:00 PM (CST)

ZENDESK LIVE CHAT HOURS:
MON-FRI 9:00 AM – 6:00 PM (CST)

For new service please call customer service or click on the customer portal on our website located at https://www.inframark.com/customers/start-service/.

FOR EMERGENCIES AND AFTER HOUR ASSISTANCE
(281) 398-8211
HOURS OF OPERATION: 24/7

Payment Options

Online: PayMyInframarkBill.com

QR Readers “InstaPay” (Credit/Debit Card or Electronic Check)

In-Person: Checks, Money Order or Cashier’s Check ONLY

Phone: (281) 579-4500 (Select Option 1)

Mail-In:
Address the envelope and form of payment to your MUD District
P.O. BOX 684000
Houston, TX 77268

Check Free Payment Option CheckFreePay.com to find a location near you. Scroll to bottom of page to enter your zip code.(must have copy of your bill)

Auto Draft (please click on “PAY MY BILL” at the top of page to register your account)

*Credit/Debit Card payments, convenience fee of 3% of payment amount

*Electronic Check, convenience fee of $1.00

*There is a 24 hr. waiting period to initiate electronic payments for districts requiring startup fee payment prior to service

Payment Locations
Katy Office
2002 West Grand Parkway North
Katy, TX 77449
Office Hours: 7:30 AM – 5:00 PM (CST)
(Payment lobby and payment drop box located on the North side of the building)

Austin Office
14050 Summit Dr #103
Austin, TX 78728
Office Hours: 7:30 AM – 4:00 PM (CST

Paseo Del Este
13034 Eastlake Blvd., Ste. D-E
El Paso, TX 79928
Office Hours: 8:00 AM – 5:00 PM (MT)