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Hello, 

We’re more than happy to assist you with canceling your services.   

Please be advised cancellations must be scheduled at least 24 hours in advance (Mon-Thurs). 

To Stop Service, please contact our Customer Service line at 281-579-4500 

Furthermore, your final bill will be generated within 30-60 days after the date of disconnection, and your deposit (if any on file) will go towards your final balance. If there are any moneys remaining from a deposit balance the proceeds will be processed into a refund check and sent to you in the form of a check in 6-8 weeks. 

 

Contact Us

CUSTOMER SERVICE
(281) 579-4500

EMAIL: MUDCustomerService@Inframark.com

HOURS OF OPERATION (Closed for Major Holidays):
MON-FRI 8:00 AM – 5:00 PM (CST)

OR EMERGENCIES AND AFTER HOUR ASSISTANCEFOR EMERGENCIES AND AFTER-HOUR ASSISTANCE
(281) 398-8211, 1-800-990-0608
HOURS OF OPERATION: 24/7

Payment Options

Online: PayMyInframarkBill.com

QR Readers “InstaPay” (Credit/Debit Card or Electronic Check)

In-Person: Checks, Money Order or Cashier’s Check ONLY

Phone: (281) 579-4500 (Select Option 1)

Mail-In:
Name of District
P O Box 4728 Dept 60___
Houston, TX 77210-4728

Check Free Payment Option  CheckFreePay.com to find a location near you. Scroll to bottom of page to enter your zip code.(must have copy of your bill)

Auto Draft (please click on “PAY MY BILL” at the top of page to register your account)

*Credit/Debit Card payments, convenience fee of 3% of payment amount

*Electronic Check, convenience fee of $1.00

*There is a 24 hr. waiting period to initiate electronic payments for districts requiring startup fee payment prior to service

Payment Locations
Katy Office
2002 West Grand Parkway North
Katy, TX 77449
Office Hours: 8:00 AM – 5:00 PM (CST)
(Payment lobby and payment drop box located on the Northside of the building)

Austin Office
Please visit your district’s page for the nearest office location.

Paseo Del Este
13034 Eastlake Blvd., Ste. D-E
El Paso, TX  79928
Office Hours: 8:00 AM – 5:00 PM (MT)

North Texas Office
9550 Helms Trail, Ste. 800
Forney, TX  75126
Office Hours: 8:00 AM – 5:00 PM (CST)             email: CSNTO@inframark.com

Horizon Office
14100 Horizon Blvd
Horizon City, TX  79928                                        Office Hours 8:00 AM -5:00 PM (MT)

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