We’re more than happy to assist you with cancelling your services. Please provide the listed information below and we’ll contact you shortly with a confirmation that your request has been processed.
Please be advised cancellations must be scheduled at least 24 hours in advance (Mon-Thurs).
Furthermore, your final bill will be generated within 30-60 days after the date of disconnection, and your deposit (if any on file) will go towards your final balance. If there are any moneys remaining from a deposit balance the proceeds will be processed into a refund check and sent to you in the form of a check in 6-8 weeks.
If you have any questions, please feel free to contact Customer Service at (281) 579-4500.
Office location: 2002 W Grand Parkway N Katy, TX 77449
Office hours: Monday – Friday 7:30am – 5:00pm