Inframark’s relationship with the Kingwood area of the City of Houston (the fourth largest city by population in the U.S.), began in 1974 when five utility districts selected us to assist them in correcting their operational problems. It has grown from that time as facilities and systems were added up until the area was annexed by the City in 1996. (Our contract began with the City in 1997.) We are currently responsible for providing water and wastewater services to approximately 120,000 residents. The wastewater portion of the contract includes five activated sludge wastewater treatment plants (WWTPs) at 11 MGD, 350 miles of collection system and 60 lift stations. We also operate 12 water treatment plants) WTPs at 38 MGD.
When the City annexed Kingwood, we continued our services to the customers and helped City staff transition services over to municipal operations. This included a smooth and efficient transition of meter reading, billing, collection and customer service. Additionally, we briefed City staff on a major upgrade of the treatment facilities. Because we were involved in this multi-phased project from the beginning, we were able to bring the City up to speed quickly and ensure a successful completion.
They do an excellent job. They don't want to go back and repeat work so they spend time doing it properly and finding the best solutions.
For the safety of customers and employees to mitigate potential transmission of COVID-19, the Customer Payment and Reception lobbies have been closed.
If you need to drop a payment off at the office please utilize the payment drop box located outside of the payment lobby to drop off your check or money order payment. Payments dropped in the drop box between 7:30am and 5:00pm Monday – Friday will be credited the same day. Payments dropped after 5pm, Saturday and Sundays will be credited the next business day.
Please feel free to use our online payment portal at paymyinframarkbill.com or call 281-377-9010.
To report a payment or speak to a representative please call customer service at 281-579-4500 Monday – Friday 7am – 7pm.