Contact Customer Service

(281) 579-4500
Hours of operation
(Closed for Major Holidays):
Mon-Fri 8:00 AM – 5:00 PM (CST)

For Emergencies And After-Hour Assistance

Direct (281) 398-8211
Toll free 1-800-990-0608
Hours of operation: 24/7

Payment Options

In Person Payment Locations

Austin Offices

Belterra Office:
151 Trinity Hills Dr
Austin, TX 78737
WTC1 Office:
1000 Old Mill Rd
Cedar Park, TX 78613
Point Venture Office:
18606 Venture Dr
Point Venture, TX 78645

Houston Offices

Katy Office:
2002 W Grand Parkway N
Katy, TX 77449

Kaufman Offices

Kaufman Office:
9550 Helms Trail, Ste
800 Forney, TX 75126
Providence Office:
1745 FM 2931
Providence Village, TX 76227
Frisco Office:
1230 Brendan Dr
Little Elm, TX 75086

mountain House Offices

Mountain House Office:
251 E Main St
Mountain House, CA 95391

More Information

If your bill is paid after the due date on bill, you will be subject to a late fee.
If a check payment (including payments made via alternative payment services) is returned unpaid by your bank you will be subject to a return item fee.
If a delinquent letter is issued due to delinquency, you may be subject to a delinquent letter fee.
If a delinquent tag is issued you may be subject to a delinquent tag fee.
If turned off for nonpayment, you will be subject to a reconnect fee and may be subject to an additional deposit.
If a request is made for service to be temporarily turned off you will subject to a turn off fee, and a fee to resume service.