FAQS

Saving Water Means Saving Money – And the Planet

Inframark is committed to helping our customers be more efficient with their water use and answering any billing and account questions.

Frequently Asked Questions

Billing

  • Please go to the online registration link at  https://inframark.starnik.net and click “Sign in or Sign up.” 
  • Please enter your security code (located in the top right box on your water bill) and your email address.
  • Please create the desired user ID 
  • Please create the desired password   
  • You will have the option to enroll in eBill or autopay (You will still receive a paper bill by mail unless enrolled in paperless bill). 
  • GuestPay:  https://inframark.starnik.net/starnikERP/#/rp_guestpay
  1. Online – https://inframark.starnik.net
  2. By Phone (281)886-3811
    • Payment Method: Credit/Debit Card, convenience fee 3% of payment 
    • Payment Method: Check, convenience fee $1.00 flat fee
    • Spanish: Select Option “2” 
  3. To utilize your own bank’s online bill pay, please use your payment ID for the account (located in the top right box on your water bill) Ex: 10123-0000123456
  4. By Mail (Personal Check/Bill Pay) 
    • ATTN TO: Your Mud District 
    • P.O. BOX 3264
    • Houston, TX, 77253-3264
  5. In-person 
    • Payment Method: Personal Check, Money Order or Cashier’s Check 
    • Katy Office:
      • 2002 W Grand Parkway N – Customer Lobby on north side of building
      • Katy, TX 77449
      • Lobby Hours of Operation: Monday-Friday 8:30am – 5:00pm
    • Northwest Houston Office:
      • 17495 Village Green Drive
      • Jersey Village, TX 77040
      • Lobby Hours of Operation: Monday-Friday 8:30am – 5:00pm
  • If paid after the due date on bill, you will be subject to a late fee. 
  • If a delinquent letter is issued due to delinquency, you may be subject to a delinquent letter fee. 
  • If a delinquent tag is issued you may be subject to a delinquent tag fee. 
  • If turned off for nonpayment, you will be subject to a reconnect fee and may be subject to an additional deposit.
  • Your delinquent letter will have an amount that needs to be paid by a due date to avoid a disconnection.
  • Please go to the online registration link at  https://inframark.starnik.net and click “Sign in or Sign up.” 
  • Please enter your security code (located in the top right box on your water bill) and your email address.
  • Please create the desired user ID 
  • Please create the desired password   
  • You will have the option to enroll in eBill or autopay (You will still receive a paper bill by mail unless enrolled in paperless bill). 
  • GuestPay:  https://inframark.starnik.net/starnikERP/#/rp_guestpay
  • Please go to the online registration link at  https://inframark.starnik.net and click “Sign in or Sign up.” 
  • Please enter your security code (located in the top right box on your water bill) and your email address.
  • Please create the desired user ID 
  • Please create the desired password   
  • You will have the option to enroll in eBill or autopay (You will still receive a paper bill by mail unless enrolled in paperless bill). 
  • GuestPay:  https://inframark.starnik.net/starnikERP/#/rp_guestpay

Check for the following: 

  • Running toilets 
  • Irrigation/ Sprinkler settings 
  • Water heater leaks 
  • Leaking or dripping faucets 
  • Irrigation/ Sprinkler/Faucet outside leaks 
  • Water Softener 
  • Pool/water feature leaks 
  • Appliance leaks 
  • Please contact Customer Service at (832)467-1599 
  • Multiple water Authorities were created to govern the municipalities conversion to surface water from ground water. Due to our extensive use of ground water resources it has created subsidence issues in the Greater Houston Area. For more information about the specific Authority for your geographical area, and their current rates and projects, please visit their websites at: 
  • Current Resident means service is currently being provided at an address where an account has not been set up.  
  • If the meter is pulled, additional fees will be assessed for reinstallation which will also need to be paid before restoration. 
  • Please apply online via our website at www.inframark.com or call Customer Service at (832)467-1599 to open an account in your name, which includes startup fees and usage billed, to avoid disconnection.

My account

If your water has been disconnected for non-payment, please contact Customer Service at (832)467-1599 to verify the amount owed to restore services.

 

In the event that you would like to have a name (added/removed) from your account, please submit a written request, along with a copy of government issued identification (Driver’s licenses, State I.D., etc.) to [email protected]. 

Your district does not offer discounts for filling a pool. 

EMERGENCIES AND NOTICES

In case of an emergency, such as a burst pipe, quickly close the main water shut-off valve to prevent costly flood damage. Your main water shut-off valve controls all of the water coming into your house. It’s often located on the side of your house or in your garage. 

We make every effort to avoid inconveniencing our customers with water shutoffs, but sometimes these circumstances are out of our control. We don’t know when a water main might break or when electricity may go out at your water plant.

If you did not receive a notice of planned service interruption or a disconnection notice for non-payment, contact Customer Service at (832)467-1599 immediately for assistance. 

You can obtain information by calling our Customer Service at (832)467-1599 or visiting our website at www.inframark.com.

It’s a notification that advises residents to boil their tap water used for consumption (drinking, cooking, etc. ), because their water may be contaminated.

A Boil Water Notice is in effect until laboratory results show that water is safe from bacterial contamination. The tests usually take 24 hours to complete.

Bathing, washing clothes or dishes and other activities where water is used externally, should not pose a health risk. 

  • Odors 
    • Drain P-Trap: Any plumbing fixture in your home should be equipped with a p-trap; this includes sinks, bathtubs, and washers. These traps form a barrier of water that prevent sewer gases from entering the home. If these traps are dried out or empty, you may notice a rotten egg smell in the area. A good practice is to run water periodically on areas not frequently used to maintain the water seal. 

  •  Discoloration
    • Cloudy Water: If you leave a glass with the cloudy water on the counter and it clears in a short time, the cloudiness is caused by air that got into the water system. 
    • Yellow Water: This can be caused by sediment of oxidized iron in the pipes. This is unsightly but not harmful to use and can be remediated by flushing the main pipes. 
    • Other Issues: Should you experience any unusual discoloration in your water please contact Customer Service at (832)467-1599.  
  • Before you call to report drainage issues, check the below items for the following: 
  • Toilet: Is only one toilet not flushing, or are multiple toilets in the home experiencing the issue? Are the toilets making a gurgling sound? 
  • Sink: Is one sink not draining, or are other areas stopped up? Are the drains making a gurgling sound? 
  • If only one fixture is not draining, it is an internal issue. However, if there are multiple areas not draining, it could be an issue with the main district lines. 
  • In this case, please call Customer Service at (832)467-1599.

SMART METER

  • AMR (Automatic Meter Reading) is the technology of automatically collecting water consumption for billing.  
  • Beacon Eye on Water - Link