TO ALL INFRAMARK CUSTOMERS:

Criminals are always looking for the perfect opportunity to take advantage of people, and today is no different. It has been reported in a nearby city that two individuals attempted to enter a resident’s home in order to “test” their water to see if it was contaminated with COVID-19. The resident did not let them into their home and instead, offered them a sample through other means. They (suspects) then proceeded to tell the resident that their water was contaminated, and a form needed to be filled out which included personal information including their Social Security Number. These two individuals further stated that they were contracted by the city to perform these tests.

Inframark is not performing these “tests”, nor have they contacted anyone to perform these types of tests. Some Inframark communities will see employees from a company called Bio West calling on customers for state-required lead and copper testing. These employees will identify themselves and have a Bio West ID. They will not ask to enter your home. They will drop off a package with instructions on how to participate in the state-required lead and copper testing program.

All Inframark employees are issued standard uniforms and identification cards. If you want to confirm someone at your door or at your house is an Inframark employee, or if you would like to know if your community is scheduled to have lead and copper sampling, call 281-398-8211 and our customer care call center will be happy to assist you.

Thank you for being a valued customer!

  • Water saving tip:

    Did you know a leaky toilet can cost you thousands?
    A new toilet flap costs between $5-15
    Don’t let your money go down the drain!

  • Install a low-flow showerhead that limits the flow from the shower to less than three gallons per minute.
    Take short showers and install a cutoff valve, or turn the water off while washing and back on again only to rinse.
    Take a shower instead of taking a bath.
    Showers with low-flow showerheads often use less water than taking a bath.
    Reduce the level of the water being used in a bathtub by one or two inches if a shower is not available.

  • Water saving tip:

    Put a layer of mulch around trees and plants.
    Mulch will slow evaporation of moisture while discouraging weed growth.

  • Seek the Leak!!

    Soft, wet areas around your sprinkler heads, especially when the system has not been in use, could indicate a leak. Contact your licensed landscape professional to determine if repairs are needed.

    This message brought to you by Larry the Talking Sprinkler and the North Fort Bend Water Authority. For more information, please
    visit www.talkingsprinkler.com

  • Summer Water Savings

    1. Don’t throw dropped ice cubes in the sink: they can be used to water house plants. 2. When kids want to play in the sprinkler, use it in an area your lawn needs water most. 3. Don’t let the sun steal your water: water your lawn in the morning or evening. 4. Ensure sprinklers water grass and not concrete.
    Water is a precious resource: Every drop counts!

  • Water during the early morning or evening hours since evaporation losses will be up to 60 percent higher during the day.
    Do not water on windy days.
    Set sprinklers so the lawn is watered, not sidewalks, pavement and driveways.
    Use an overlapping sprinkler pattern to cover the lawn evenly.

  • Every drop counts!

    Watering your lawn and irrigating consumes much more water than most people realize. Ensure your sprinklers aren’t watering the street, are free of leaks, and operate outside of peak usage hours.

Contact Us

CUSTOMER SERVICE
(281) 579-4500

EMAIL: MUDCustomerService@Inframark.com

HOURS OF OPERATION (Closed for Major Holidays):
MON-FRI 7:00 AM – 7:00 PM (CST)

 

FOR EMERGENCIES AND AFTER HOUR ASSISTANCE
(281) 398-8211
HOURS OF OPERATION: 24/7

Payment Options

Online: PayMyInframarkBill.com

QR Readers “InstaPay” (Credit/Debit Card or Electronic Check)

In-Person: Checks, Money Order or Cashier’s Check ONLY

Phone: (281) 579-4500 (Select Option 1)

Mail-In:
Address the envelope and form of payment to your MUD District
P.O. BOX 684000
Houston, TX 77268

Check Free Payment Option  CheckFreePay.com to find a location near you. Scroll to bottom of page to enter your zip code.(must have copy of your bill)

Auto Draft (please click on “PAY MY BILL” at the top of page to register your account)

*Credit/Debit Card payments, convenience fee of 3% of payment amount

*Electronic Check, convenience fee of $1.00

*There is a 24 hr. waiting period to initiate electronic payments for districts requiring startup fee payment prior to service

Payment Locations
Katy Office
2002 West Grand Parkway North
Katy, TX 77449
Office Hours: 7:30 AM – 5:00 PM (CST)
(Payment lobby and payment drop box located on the North side of the building)

Austin Office
14050 Summit Dr #103
Austin, TX 78728
Office Hours: 7:30 AM – 4:00 PM (CST

Paseo Del Este
13034 Eastlake Blvd., Ste. D-E
El Paso, TX  79928
Office Hours: 8:00 AM – 5:00 PM (MT)

North Texas Office
9550 Helms Trail, Ste. 800
Forney, TX  75126
Office Hours: 8:00 AM – 5:00 PM (CST)             email: CSNTO@inframark.com

Horizon Office
14100 Horizon Blvd
Horizon City, TX  79928                                        Office Hours 8:00 AM -5:00 PM (MT)