TO ALL INFRAMARK CUSTOMERS:
Criminals are always looking for the perfect opportunity to take advantage of people, and today is no different. It has been reported in a nearby city that two individuals attempted to enter a resident’s home in order to “test” their water to see if it was contaminated with COVID-19. The resident did not let them into their home and instead, offered them a sample through other means. They (suspects) then proceeded to tell the resident that their water was contaminated, and a form needed to be filled out which included personal information including their Social Security Number. These two individuals further stated that they were contracted by the city to perform these tests.
Inframark is not performing these “tests”, nor have they contacted anyone to perform these types of tests. Some Inframark communities will see employees from a company called Bio West calling on customers for state-required lead and copper testing. These employees will identify themselves and have a Bio West ID. They will not ask to enter your home. They will drop off a package with instructions on how to participate in the state-required lead and copper testing program.
All Inframark employees are issued standard uniforms and identification cards. If you want to confirm someone at your door or at your house is an Inframark employee, or if you would like to know if your community is scheduled to have lead and copper sampling, call 281-398-8211 and our customer care call center will be happy to assist you.
Thank you for being a valued customer!
Did you know a leaky toilet can cost you thousands?
A new toilet flap costs between $5-15
Don’t let your money go down the drain!
Install a low-flow showerhead that limits the flow from the shower to less than three gallons per minute.
Take short showers and install a cutoff valve, or turn the water off while washing and back on again only to rinse.
Take a shower instead of taking a bath.
Showers with low-flow showerheads often use less water than taking a bath.
Reduce the level of the water being used in a bathtub by one or two inches if a shower is not available.
Put a layer of mulch around trees and plants.
Mulch will slow evaporation of moisture while discouraging weed growth.
Soft, wet areas around your sprinkler heads, especially when the system has not been in use, could indicate a leak. Contact your licensed landscape professional to determine if repairs are needed.
This message brought to you by Larry the Talking Sprinkler and the North Fort Bend Water Authority. For more information, please
1. Don’t throw dropped ice cubes in the sink: they can be used to water house plants. 2. When kids want to play in the sprinkler, use it in an area your lawn needs water most. 3. Don’t let the sun steal your water: water your lawn in the morning or evening. 4. Ensure sprinklers water grass and not concrete.
Water is a precious resource: Every drop counts!
Water during the early morning or evening hours since evaporation losses will be up to 60 percent higher during the day.
Do not water on windy days.
Set sprinklers so the lawn is watered, not sidewalks, pavement and driveways.
Use an overlapping sprinkler pattern to cover the lawn evenly.
Watering your lawn and irrigating consumes much more water than most people realize. Ensure your sprinklers aren’t watering the street, are free of leaks, and operate outside of peak usage hours.
For the safety of customers and employees to mitigate potential transmission of COVID-19, the Customer Payment and Reception lobbies have been closed.
If you need to drop a payment off at the office please utilize the payment drop box located outside of the payment lobby to drop off your check or money order payment. Payments dropped in the drop box between 7:30am and 5:00pm Monday – Friday will be credited the same day. Payments dropped after 5pm, Saturday and Sundays will be credited the next business day.
Please feel free to use our online payment portal at paymyinframarkbill.com or call 281-377-9010.
To report a payment or speak to a representative please call customer service at 281-579-4500 Monday – Friday 7am – 7pm.