Please go to the online registration link at https://www.eonlinebill.com/bapp/inframark and click "First time sign-in"
On the Email Settings screen choose option Yes or No to enroll in Bill Notifications (You will still receive a paper bill by mail unless enrolled in paperless bill).
*Please note, initiated payment date or postmarked payment date is not equivalent to posted payment date.
You may call our payment line at 281-579-4500 and select option #1
You may dial the payment line directly at 281-377-9010
Follow the prompts by entering your 15-digit account number and the numbers associated with your address i.e. 1234.
You will hear your balance and be provided the option to make your payment along with all available payment options.
Please log into your online account
Select the manage account tab located on the left side of the screen
Verify the email address on the first section of your screen is the correct email address to send invoices
In the middle section labeled Email Alerts select the box labeled “Sign Up for Paperless Billing Today!”
Please ensure you have read and agree to the terms and conditions.
Click Submit Button located at the bottom of the screen.
Once enrolled you will receive an confirmation email confirming set up of your paperless bill option.
- Please login to your online account and follow the steps below
-Select the Automatic bill payment tab located on the left side of the screen
Please ensure to review the general information before proceeding with sign up
Select Automatic Bank Draft or Credit Card option
Input appropriate payment information
Please read and accept the Terms and Conditions
Once enrolled you will receive a confirmation email confirming set up of your paperless bill option. Please be advised that it’ll take one billing cycle for your recurring payments to begin, and if there’s a balance owed on the account you’ll want to make a onetime manual payment.
|District||Meter Type||Where to Access Usage|
|Harris County 346||Beacon||https://www.eyeonwater.com/|
|Harris County 372||Beacon||https://www.eyeonwater.com/|
|Harris Fort Bend 1||Beacon||https://www.eyeonwater.com/|
|Fort Bend 37||Beacon||https://www.eyeonwater.com/|
|Fort Bend 57||Beacon||https://www.eyeonwater.com/|
|Fort Bend 119||Beacon||https://www.eyeonwater.com/|
|Fort Bend 151||Beacon||https://www.eyeonwater.com/|
|Cinco SW 3||Beacon||https://www.eyeonwater.com/|
|North Gate Crossing 1||Beacon||https://www.eyeonwater.com/|
|Cinco Mud 3||Beacon||https://www.eyeonwater.com/|
|Cinco Mud 10||Beacon||https://www.eyeonwater.com/|
|Cinco Mud 14||Beacon||https://www.eyeonwater.com/|
|Harris County 504||Aquahawk||https://utilitycode.utilityhawk.us|
|Renn Road Mud||Beacon||https://www.eyeonwater.com/|
|Harris County Mud 374||Beacon||https://www.eyeonwater.com/|
|Harris County Mud 264||Beacon||https://www.eyeonwater.com/|
|Fort Bend 156||Beacon||https://www.eyeonwater.com/|
|Fort Bend 134 C||Beacon||https://www.eyeonwater.com/|
Your district does not offer discounts for filling a pool.
** Leaks that occur from the meter to the home are the responsibility of customer** Please contact our 24-hour Dispatch Department at 281-398-8211 to request a technician to investigate the leak.
In case of an emergency, such as a burst pipe, quickly close the main water shut-off valve to prevent costly flood damage. Your main water shut-off valve controls all of the water coming into your house. It’s often located near the water meter, inside the water meter pit.
We make every effort to avoid inconveniencing our customers with water shutoffs, but sometimes these circumstances are out of our control. We don’t know when a water main might break or when electricity may go out at your water plant. If you did not receive a notice of planned temporary service interruption, a disconnection notice for non-pay and little or no water is running from your tap, contact our 24-Hour Dispatch Department at 281-398-8211 immediately for assistance.
You can obtain information by calling our 24-hour Dispatch Department at 281-398-8211, visit our website www.inframark.com and our Inframark Facebook Page for up-to-date information.
It’s a notification that advises residents to boil their tap water used for consumption (drinking, cooking, etc. ), because their water may be contaminated. A Boil Water Notice is in effect until laboratory results show that water is safe from bacterial contamination. The tests usually take 24 hours to complete. Bathing, washing clothes or dishes and other activities where water is used externally, should not pose a health risk.
Check for the following:
Please contact customer service at 281-579-4500 if you feel there is an error on your bill
If you have experienced a service interruption, please contact Customer Service at 281-579-4500 prior to making any payments to inquire what is required to restore services.
In the event that you would like to have a name (added/removed) from your account, please submit a written request, along with a copy of government issued identification (Driver’s licenses, Stated I.D, etc.) to firstname.lastname@example.org.
If paid after the due date on bill, you will be subject to a late fee.
If a delinquent letter is issued due to delinquency, you may be subject to a delinquent letter fee.
If a delinquent tag is issued you may be subject to a delinquent tag fee.
If turned off for nonpayment, you will be subject to a reconnect fee and may be subject to an additional deposit.
Your delinquent letter will have an amount that needs to be paid by a due date to avoid a disconnection. If we have not received your payment by 5:00pm on (due date) a service order will be issued to disconnect your water service.
This amount will need to be received by 5pm on the due date or anytime before the due date.
If paying on the due date , your only payment options are:
1- Pay online at PayMyInframarkBill.com with a credit or debit card only. (check payments are not accepted to stop the disconnection.) Call our Customer Service line at 281-579-4500 with your confirmation # before 5pm to avoid disconnection.
2- Pay by phone at 281-377-8211 or 281-579-4500 with a credit or debit card only. (check payments are not accepted to stop the disconnection.) Call our Customer Service line at 281-579-4500 with your confirmation # before 5pm to avoid disconnection.
3- Pay at Fiesta Mart using their Check Free option. Fiesta requires that you have your bill with you. Call our Customer Service line at 281-579-4500 with your confirmation # before 5pm to avoid disconnection.
4- Pay at our office with a money order or cashiers check only at 2002 W Grand Parkway N. Katy, TX 77449, before 5pm to avoid disconnection. Payment lobby is located on the North side of the building.
Current Resident means water is currently on at an address where an account has not been set up. We have not received a request to start service in your name.
Please call our Customer Service line at 281-579-4500 to open an account in your name which includes startup fees and usage billed to date to avoid disconnection or/and having the water meter pulled.
If the meter is pulled, additional fees will be assessed for reinstallation which will also need to be paid before restoration.
To apply for utility assistance please contact your local organization group, ministry, church or Social Service listing below:
CYPRESS ASSISTANCE -- 281-955-7684
Only following zip codes: 77065, 77095, 77429, 77433
Food only 77084
FIRST BAPTIST / KATY -- 281-391-1100
FORT BEND COUNTY SOCIAL SERVICES -- 281-342-7300
GULF COAST -- 713-393-4700/4712
HARRIS COUNTY SOCIAL SERVICES --- 713-696-7900
9314 JENSEN DR / Rent-option #1 / Electric, Gas, Water-option #2
JUSTIN MARTYR MINISTRY --- 281-556-6882
WHEELER AVE BAPTIST CHURCH --- 713-747-7101
SALVATION ARMY --- 713-752-0677
VINCENT DE PAUL SOCIETY --- 713-741-8234 Option #3
UNITED WAY HELP LINE -- 713-957-4357 Option #1
Before you call to report drainage issues, check the below items for the following:
Toilet: Is only one toilet not flushing, or are multiple toilets in the home experiencing the issue? Are the toilets making a gurgling sound?
Sink: Is one sink not draining, or are other areas stopped up?
Are the drains making a gurgling sound?
If only one fixture is not draining, it is an internal issue. However, if there
are multiple areas not draining, it could be an issue with the main district lines.
In this case, please call Inframark Dispatch at (281) 398-8211.
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