Inframark has provided reliable, cost-effective water and wastewater operations, including customer service and collections, at Plaquemines Parish since 1998. Far more than being simply a contractor, we partner with the Parish as it faces challenges to provide these vital services to its residents. Inframark is responsible for four major wastewater treatment plants (WWTPs) and five water treatment plants (WTPs); 159 lift stations; six booster stations; 380 miles of water lines; 157 miles of collection lines; nine water towers; three reservoirs; and 11 smaller facilities including oxidation ponds and package wastewater plants. In 2010, our project scope expanded to include the Government Complex, which includes a water tower and package WTP. We also have had to operate the facilities in extreme weather conditions, including the one-two punch of Hurricanes Katrina and Rita in 2005.
In 2009, Inframark seamlessly implemented a new computerized maintenance management system (CMMS). The software improves productivity and efficiency of maintenance with intuitive screens and easy-to-access information at a reduced cost from the previous program. Training for this program was provided in-house by Inframark staff. In addition, we use a variety of technologies to meet new drinking water rules and regulations. In October 2015, we brought a new ultraviolet (UV) treatment system online at the Belle Chasse WTP due to the “Long Term 2 Enhanced Surface Water Treatment Rule” for additional Cryptosporidium treatment. Since this system has gone online, we also have seen a significant reduction in TOC in the drinking water. When Plaquemines Parish was hit by Katrina and Rita, our employees worked around the clock to ensure water and wastewater services were maintained for residents. Staff took refuge at the Belle Chasse WTP, which has an emergency generator and was able to maintain water pressure during Katrina. Additional generators were brought in to provide power for one of the WWTPs and lift stations, restoring service and compliant operations. These efforts were repeated when Rita flooded the same facilities.
Inframark has been in partnership Plaquemines Parish for the past 27 years and their services are impeccable. The management and staff are reasonable and easy to work with due to their excellent interpersonal skills. I feel confident in recommending Inframark for all water, wastewater, and environmental needs.
For the safety of customers and employees to mitigate potential transmission of COVID-19, the Customer Payment and Reception lobbies have been closed.
If you need to drop a payment off at the office please utilize the payment drop box located outside of the payment lobby to drop off your check or money order payment. Payments dropped in the drop box between 7:30am and 5:00pm Monday – Friday will be credited the same day. Payments dropped after 5pm, Saturday and Sundays will be credited the next business day.
Please feel free to use our online payment portal at paymyinframarkbill.com or call 281-377-9010.
To report a payment or speak to a representative please call customer service at 281-579-4500 Monday – Friday 7am – 7pm.