Inframark has managed, maintained, and operated the Town of Gilbert’s Neely Wastewater Treatment Facility (WRF), including a state-certified onsite certified lab, since 1985. The 11 million gallons per day (MGD) design tertiary treatment facility reuses 100% of the plant effluent within the Town. Our contract has been renewed by the Town several times over the past 35 years, most recently in 2019.
During our lengthy tenure, we have assisted the Town with capital projects and expansions and implemented many cost-saving measures. Two of the biggest, most recent improvements Inframark has made are a supervisory control and data acquisition (SCADA) upgrade at the Neely WRF (Phase 1 completed in 2019; Phase 2 coming in 2020) as well rewiring of the secondary clarifiers and waste pump in 2019. We also initiated contact with the solar firm that eventually built the Town’s 2 MW solar field.
As the operations and maintenance group in charge of the Neely Wastewater Reclamation Plant, Inframark has been a longstanding partner with Gilbert. Inframark continues to provide a critical service at a good value for the citizens of Gilbert. The transparent and collaborative relationship that Inframark and Gilbert has maintained allows for efficiency and effectiveness for the community.
For the safety of customers and employees to mitigate potential transmission of COVID-19, the Customer Payment and Reception lobbies have been closed.
If you need to drop a payment off at the office please utilize the payment drop box located outside of the payment lobby to drop off your check or money order payment. Payments dropped in the drop box between 7:30am and 5:00pm Monday – Friday will be credited the same day. Payments dropped after 5pm, Saturday and Sundays will be credited the next business day.
Please feel free to use our online payment portal at paymyinframarkbill.com or call 281-377-9010.
To report a payment or speak to a representative please call customer service at 281-579-4500 Monday – Friday 7am – 7pm.