Marcia Reuben, VP of Compliance & Quality
Now, more than ever, the eyes of the nation are on the safety of our water supplies. As essential workers during this pandemic, we are facing some unprecedented challenges to continue meeting all the regulatory requirements for our drinking water and wastewater facilities. Our state regulators and the Environmental Protection Agency (EPA) understand the challenges we face and will work with us during this time, but we need to do everything reasonably possible to remain in compliance.
This is a time when our key value of Accountability is of utmost importance. We need to be accountable to ourselves, our families, our clients, and our communities. We also need to be accountable to our regulators and this means continuing to meet our regulatory and permit requirements, even in this challenging time.
The most important step you can take to be accountable and help your project stay in compliance is to remain healthy. Your health and the health of your families during this pandemic are of vital importance. Please remember to take the same social distancing measures and protections at home as you do at work to ensure you and your family remain safe so you don’t unknowingly bring the coronavirus into the workplace.
Additionally, you can take steps to be prepared to deal with some of the unique challenges you may face due to COVID-19.
Finally, documentation of any COVID-19 related issues and the specific COVID-19 cause is extremely important. This documentation will be needed to justify any noncompliance to your state regulators. Communicate these issues to your regulators as early as possible, following the communication channels that they have outlined.
We are here to support you and help you address any compliance issues that might occur during this time. Don’t hesitate to contact our Compliance or Legal teams if you have any questions or concerns.
Be accountable. Be prepared. Reach out for help if you need it.
For the safety of customers and employees to mitigate potential transmission of COVID-19, the Customer Payment and Reception lobbies have been closed.
If you need to drop a payment off at the office please utilize the payment drop box located outside of the payment lobby to drop off your check or money order payment. Payments dropped in the drop box between 7:30am and 5:00pm Monday – Friday will be credited the same day. Payments dropped after 5pm, Saturday and Sundays will be credited the next business day.
Please feel free to use our online payment portal at paymyinframarkbill.com or call 281-377-9010.
To report a payment or speak to a representative please call customer service at 281-579-4500 Monday – Friday 7am – 7pm.