What Should Your Management Company Be Doing for You?
Pillar #5 – Governance Administration
Homeowners associations (HOAs) play a vital role in maintaining property values and fostering strong community engagement. In Texas, Arizona and Florida, where HOA regulations can vary by state and municipality, having a proactive and effective HOA management company is essential for seamless community management.
Key Responsibilities of Your HOA Management Company
A reliable HOA management company should provide structured oversight of an association’s rules, financials, and decision-making processes. Here’s what your management company should be doing for you:
- Ensuring Legal Compliance – Your management company should stay up to date with state and local ordinance. For example, we closely pay attention to Texas Property Code, Arizona’s Title 33, Chapter 16 of the Arizona Revised Statutes (A.R.S.), and Florida’s Chapter 720 statutes, ensuring your HOA adheres to all state-mandated laws and governing documents.
- Managing Financial Oversight & Budgeting – Proper financial management includes collecting HOA dues, maintaining reserve funds, and planning for future community improvements.
- Enforcing Community Policies & CC&Rs – Consistently enforcing Covenants, Conditions, and Restrictions (CC&Rs) while ensuring fair and transparent processes for rule violations and dispute resolutions.
- Supporting Board Operations & Decision-Making – Providing expert guidance on board member roles, organizing effective meetings, and facilitating smooth elections.
- Enhancing Communication & Homeowner Engagement – Keeping residents informed through newsletters, email updates, and community portals while fostering homeowner involvement in key decisions.
- Managing Vendor & Maintenance Services – Overseeing vendor contracts, scheduling necessary maintenance, and ensuring timely repairs to uphold community standards.
Partnering with the Right HOA Management Company
Choosing an experienced HOA management company ensures regulatory compliance, efficient administrative oversight, and enhanced homeowner satisfaction. If your HOA needs expert guidance and proactive management, contact a trusted HOA management provider today to take your community to the next level.
Hear from our Team!
“One of Inframark’s Five Pillars of Management that I’m really passionate about practicing is Governance Administration, which covers policies, procedures, operations, collections, compliance, and architectural. This pillar is a big part of my job, and I make sure to focus on it every day to keep everything running smoothly and according to the rules.
I truly love what I do, and my passion for it goes beyond my job, as I also volunteer on my HOA board, which Inframark manages. This shows just how much I believe in our core values. Being hands-on with the board helps me understand governance better and apply it effectively in any community I manage.
I put a lot of care and effort into following each Associations design guidelines for architectural approvals, managing community events, carefully reviewing financials, and making sure deed restrictions are enforced. I also review and enforce community policies to ensure they align with the governing documents and Texas Property Code. This helps prevent problems and keeps everything running smoothly. It’s truly rewarding to see how these efforts positively impact the communities I manage. I genuinely enjoy working closely with Board Members, homeowners, and vendors to ensure that all changes fit within each community’s standards. The satisfaction of sharing my dedication and experience with everyone involved is what makes my role so fulfilling.”
Mary Zaragoza| Community Manager | Texas
“I find one of the most misunderstood pillars in community management to be Governance Administration. It is often believed that this revolves around sending letters for items that are deemed unsightly, but there is so much more to it. Governance Administration is the backbone which runs any community; it is the framework that defines the roles and responsibilities of directors, as well as how the HOA operates. A transparent and clear governance structure ensures that the HOA runs smoothly, ethically, and legally.
It provides guidance from various different angles to support many important goals; family lifestyle, a sense of community and protecting investments. The main function of a management company is to help support each of those goals for the community.
I started as a homeowner who volunteered in my community, later joining the Board of Directors. This led to me eventually work for an association management company. It has been an educational experience and rewarding to help me reach my goals.
I believe it is important to help homeowners and Board Members understand what they are investing in when they join a community. It is not just about paying fees or following the rules, but it is about ensuring that common areas, amenities and a sense of welcome is maintained and promoted for all the residents’ enjoyment. This requires informing them of the of the community finances, guidelines, Federal, State and local laws.
I have been in customer service for 22 years and it is always rewarding to help residents learn more about their community and get involved to help their fellow neighbors.”
Jessica Carey | Community Manager | Texas
