Providing Exceptional Service to one of California’s Largest Master Planned Communities

Client Situation

Mountain House is a master-planned residential development located between Stockton and the San Jose/Oakland areas of northern California. It is a fast-growing community that attracts residents from those who work in the Bay area, and are seeking more affordable housing. The development uses a “village” concept, with individual subdivisions and communities to create a pleasant quality of life for its residents. In order to provide water and wastewater services, community developers designed and constructed a 12.5 million gallon per day (MGD) surface water treatment plant and a 3.5 MGD wastewater treatment plant (WWTP), as well as all related infrastructure, designed to meet ongoing growth. Both facilities use the latest technologies to ensure that the highest quality water is provided to residents and, ultimately, treated to protect the environment.

Inframark Solution

Inframark has successfully provided reliable, cost effective management, operations and maintenance for Mountain House since 2002. Inframark provides complete and full water and wastewater services, including billing and customer service and, hence, functioning as the utility service provider.

Inframark implemented a number of key best practices, including:

  • Management of plant improvements to improve efficiencies and reliability of the WWTP processes.
  • Installation of state-of-the-art Advanced Metering Infrastructure (AMI) meter reading technology that provides real-time data access.
  • Installation of a best-in-class Data Management System for operational data analysis and efficient reporting.
  • Operation of a certified onsite laboratory.

Inframark Results

The high standards maintained by the plant, dedication to safety and staff, and new innovative initiatives are demonstrated through:

  • Ongoing and sustained efficiencies and cost savings.
  • Excellent compliance with all regulatory standards.
  • Over 3,500 days without a lost-time accident or injury.

Providing ongoing upgrades and major maintenance to the WWTP.

Inframark has worked with us for many years and over that period of time, they have accommodated our needs and agreed to certain terms as they arose. They are very attentive to our needs.
Ed Pattison
Mountain House General Manager
Due to a loss of pressure in the City of Houston caused by a power outage, the Texas Commission on Environmental Quality has required that the following MUDs, City of Hilshire Village Harris County MUD 182 Harris County MUD 372 Harris County MUD 420 be notified to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc) because your MUD receives water directly from the City of Houston. Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions). To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes. When it is no longer necessary to boil the water, you will be notified that the water is safe for drinking water or human consumption purposes. Once the boil water notice is no longer in effect a notice rescinding the boil water notice will be issued in a manner similar to this notice. For additional questions you can contact our Customer Care line at 281-579-4500.